Cancellation & Refunds

TouringCR connects you with independent providers. Cancellation, changes and refunds are set by each provider, not by us.

1. Each provider's own policy applies

Every tour operator, host, transport company and car rental company sets its own rules for cancellations, changes, no-shows and refunds. These rules are part of the agreement between you and that provider.

2. What we show

When we know a provider's cancellation policy, we show it on the listing or in the information we send you. If it is not shown, ask us before you commit: we will ask the provider for it. The policy the provider confirms in writing is the one that applies.

We do not promise free cancellation on behalf of any provider.

3. How to cancel or change

Contact the provider using the details in your booking confirmation and follow its process. You can also message us on WhatsApp or email and we will help you reach the provider and pass on your request.

4. Refunds

If you are entitled to a refund, it is paid by the provider, in the way and within the time set by its policy. TouringCR does not take or hold your payment, so we cannot issue refunds ourselves.

5. Weather, safety and unforeseen events

Providers may reschedule or cancel for weather, safety or other reasons beyond their control. Ask the provider about rebooking or refund options; their policy applies.

6. If something goes wrong

Tell us. We will help you talk to the provider on a best-effort basis, but the outcome depends on the provider's policy.

7. Before you pay

Check the provider's cancellation deadline, any fees, and whether rebooking is possible. Consider travel insurance that covers the cancellations you may need.

8. Contact

Questions: [email protected] or WhatsApp +506 7009 9447.